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FAQs

PLACING ORDERS

How do I order on Luluwebstore.in?:
Ordering is easy the basic steps are outlined below: For further assistance you can contact customer service @ 0484 2727773, 0484 2727774 or email at luluwebstore@in.lulumea.com

  • Browse the site for the product you require
  • Add the product to the cart
  • Proceed to the checkout
  • Follow the directions on payment
  • Await conformation once payment has been done.

1.IS THERE A LIMIT ON QUANTITY OF ORDERS OR QUANTITY OF PRODUCTS IN ONE ORDER?

In the interests of all our customers, we may place restrictions on bulk buying of some products. Lulu Webstore.in reserves the right at our sole discretion, to limit the quantity per person, per household or per order. The said limitations may be applicable to orders placed by the same account, the same credit/debit card and also to orders that use the same billing and/or shipping address. Lulu Web store.in will provide notification to the customer should such limits be applied.

2.How do I know if my order has been successful?

Once your order has been accepted you will receive an Email/sms confirmation from Luluwebstore.in showing the details of the order you have just placed.

3.Once I have ordered from Luluwebstore.in what documents will be required for receiving of the delivery?
Delivery will be made to the address specified when you complete the order, At point of delivery, identity verification of the Consignee by sighting either an original ID card, passport, driving license to support consignee verification, will be required by our courier partners.

4.Can I cancel my order?

Once the customer has placed an order it cannot be cancelled. For assistance in this matter please contact the customer service team who will be happy to assist in this matter.

Multiple Product Orders:

If you have ordered multiple products on one order we will try to ensure they are all delivered together however this also depends on the type of products ordered, some products are large and delivered directly from the supplier, in these cases we will not be able to have them delivered together.

SECURITY

1.Is it safe to use my Credit/Debit card with Luluwebstore.in?

When ordering from the Lulu Webstore.in site we accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology- International standard for internet browsing security.

2. 3D Secure payment gateway:

Luluwebstore.in operates on a 3D secure payment gateway, this is a service gateway designed to enhance security in payments for online transactions.

3.Will my details be shared with 3rd parties of Luluwebstore.in?

We respect the privacy of our valued customers and do not share any customer details with any third parties.

PAYMENTS

1.How can I pay with Luluwebstore.in?

Payments options are through credit and debits cards, Luluwebstore.in does not accept Cash on delivery as a payment method.

2.Will I receive a receipt for my purchase?

Yes, once the order has been accepted you will receive an email/sms confirmation of your order with full details, you will also receive a physical copy with your product.

3.Does Luluwebstore.in store any credit/debit card details?

No credit and debit card details are not stored by Luluwebstore.in

Problems at the payment page:

If for any reason you encounter problems at the payment page we suggest that you contact customer services for assistance.

DELIVERY

1. Where does Luluwebstore.in deliver to?

Luluwebstore.in delivers across Kerala.

2. What types of delivery does Luluwebstore.in have?

Luluwebstore.in offers delivery through our courier partner.

3. Is it possible to schedule a specific delivery time?

Generally we deliver within 9 working hours, the courier partner will contact you to arrange a suitable time.

4. International shipping, is it available?

Luluwebstore.in does not provide international shipping service.

RETURNS/CANCELLATIONS AND WARRANTY

1.If I wish to return a product who do I contact?

If the customer received any defective/mismatch product, within 12 hours of the receipt, the customer can contact the Customer Service for further proceedings. After the above mentioned time period, the customer shall contact to the respective Brand Service Center directly. Such complaints shall be solely under the scope of respective manufacturers after sales service policy.

2.If I wish to cancel / return my products what do I do?

In these cases please refer to the returns policy section for further information, you can also contact customer services for further assistance.

How long is the warranty?

All products from Luluwebstore.in carry warranty, this is visible on the physical invoice delivered with the product, please make sure you keep the invoice as it will be required for proof of purchase in cases of any after sales service etc.